盡管全五星好評被很多行內人士稱之為“假”，但如果你的feedback和review放眼望去全是三星和以下評論，多鬧心啊。

不要求全是好評，但至少咱也不能整這些個中差評在這里礙眼影響銷量呢。

所以，問題來了：中差評好好的在那，如何才能移除？

小編這就教您：

找到聯系客服入口（Contact Seller Support）

選擇 Selling on Amazon

選擇Customer Feedback

輸入涉及中差評的訂單號（如文章下圖）

 據賣家講，根據他們經驗感覺移除中差評還是比較輕松的，平均移除成功率在70%-80%左右，只要仔細的查看客戶的三項問題是YES 還是NO，然后看下從他的Comment 里面表現出那方面的不滿意，然后針對客戶的結論避重就輕的編寫想要移除此差評的原因。當然這也有很多的人為主觀因素在里面，不同的亞馬遜客服對于同一個Case 的處理結果也是不同的；甚至有些賣家朋友反映，賣家整個店鋪的好評率貌似也會被客服們作為一個參考。

差評的移除申請提交以后，請大家務必要關注亞馬遜郵箱（或者后臺的Manage Your Case Log），無論這個評價有沒有移除，亞馬遜都會發一封郵件到我們的亞馬遜郵箱將最終判定結果告知賣家。如果差評被成功移除，買家也會收到一封通知郵件，買家有權利再次給該訂單留評... ... 

他們在申請書的Additional Information 里面是這么寫的

The item was correct as described, the buyer answered “Yes” to the feedback questions, the order was also fulfilled on time and of good quality. The feedback seems not to be an appropriate entry and unfair to sellers, we thought customer didn't give a right rating. Can this be revised or removed? since the entire entry is not an appropriate feedback. Please investigate this case.

之后收到了亞馬遜的回復，如下：

Greetings from Amazon Seller Support. 
Thank you for bringing this matter to our attention. 

I have confirmed that the feedback you submitted for order ID 115-9600741-16514 our review was in violation of our feedback guidelines. Since the item was delivered within EDD. The buyer left the feedback after item delivered. I also checked there was no communication happened between the buyer and seller. Therefore, we have removed the inappropriate entry and we have removed the rating so it will not affect your performance. 
Thank you for your understanding. 

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