5. 長時間在途，確認是否收到貨物，減少買家未收到的擔憂
Hello, xxx,
If you haven’t received your order yet, please don’t worry. We just checkedthe tracking information and it’s on its way!
Don’t worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.
If you have any questions or problems,contact usdirectly for help.

6. 距離確認收貨超時還有1周，依然未妥投，告知買家物流的大致情況，并且告知買家會給他延長收貨時間，請買家不要提交糾紛
Hello, xxx,
We have checked the tracking information and found your package isstill in transit. This is due to the overwhelming demand for logistics thisshopping season.
We have also extended the time period for you to confirm delivery.
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund request.We aim to solve all problems as quickly as possible!
Thanks!

7. 貨物在海關
Hello, xxx,
We have checked the tracking information and found your package has nowarrived at your country’s customs agency.
Please let us know as soon as your order arrives at your deliveryaddress.
If your package experiences any delays at customs, please contactthem to resolve any problems.
Thanks!

8. 貨物已經處于簽收狀態，提醒買家進行確認收貨并且給出5星好評
Hello, xxx,
The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.
If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!
If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible!
Thanks!

　　跟買家之間的溝通能夠更好的提升服務質量，讓買家感受到賣家的體貼、誠意，還能夠直接減少糾紛的產生。中國俗語說得好，“什么事情都是可以談的”，如果我們很好的利用我們的溝通方式，結合我們客觀的優質產品和服務，定能大力提升交易量以及買家的回頭率。尤其在當前物流情況緊張的情況下，與買家的溝通能夠有效的降低糾紛率。